Placeholder pending legal review.
- Customers may request cancellation at any time before the next billing renewal.
- Recurring subscription payments are generally non-refundable once a new billing period has started and service access has been provided, except where required by law.
- Installation fees may be refundable before configuration work begins.
- Once installation, configuration, customization, or integration work has started, the installation fee may become non-refundable in proportion to the work completed, where legally permitted.
- Duplicate charges and confirmed billing errors will be corrected.
- Customers must contact support within a clearly defined period after identifying a billing issue.
- Approved refunds are returned to the original payment method.
- Refund processing times may depend on the payment provider and customer's bank.
- Nothing in this policy removes consumer rights required by applicable law.