These Terms govern your use of ChatFlow AI services, provided by Online Bridge Academy LLC (New Mexico limited liability company), located at 5001 Cresta Del Sur Ct NE, Albuquerque, NM 87111, USA ("we", "us"). When you purchase or use the service you are contracting with Online Bridge Academy LLC. By continuing to use the service you agree to these Terms.
1. Service description
ChatFlow AI provides digital services including AI chatbot installation, configuration, and maintenance for websites owned by the customer.
2. Customer eligibility
Customers must be legally able to enter into a contract and use the service for lawful purposes.
3. Account registration
Customers are responsible for maintaining the security of their account credentials.
4. Customer responsibilities
Customers must provide accurate business information and hold the necessary rights to any content submitted.
5. Payment
All plans and installation fees are one-time purchases; nothing renews automatically. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation and refund mechanics are governed by the Paddle Buyer Terms.
6. Cancellation
Because purchases are one-time, there is no subscription to cancel. Refunds are handled under the Refund Policy.
7. Installation requirements and client-provided content
Configuration is performed based on approved information supplied by the customer.
8. Intellectual property
Customers retain ownership of their content. ChatFlow AI retains ownership of its templates, tools, and platform components.
9. Acceptable use
You must not misuse the service, including: unlawful use; fraud or spam; infringing intellectual property; or interfering with security (malware, probing, scraping). See also the Acceptable Use Policy.
10. Third-party integrations
Third-party costs, availability, and terms are the responsibility of the customer where applicable.
11. AI limitations
The chatbot may occasionally provide incomplete or incorrect information. Customers are responsible for reviewing the information used to configure the chatbot and for maintaining appropriate human oversight.
12. No guaranteed results
Business outcomes are not guaranteed.
13. Service availability and maintenance
We aim for high availability but do not guarantee that the service will be uninterrupted or error-free.
14. Confidentiality and data protection
See the Privacy Policy.
15. Refunds
See the Refund Policy.
16. Service suspension and termination
We may suspend or terminate access for material breach, non-payment, security or fraud risk, or repeated or serious policy violations.
17. Limitation of liability
To the fullest extent permitted by law, our aggregate liability is limited to the fees you paid in the 12 months before the claim, and we are not liable for indirect or consequential damages. Nothing limits liability that cannot be limited by law.
18. Governing law
These Terms are governed by the laws of the State of New Mexico, USA.
19. Contact
support@chatflowai.org